Privacy Policy
Last updated: August 15, 2026. This policy explains how Spunchy Bakery & Café collects, uses, and protects your personal information.
1. Information We Collect
When you use our website, place an order via WhatsApp, or submit a contact/reservation form, we may collect your name, email address, phone number, and delivery address. We do not collect payment card information - all payments are handled through direct bank transfer or cash on delivery.
2. WhatsApp Ordering
Our ordering system compiles your cart selections and delivery details into a WhatsApp message directed to our business number. By using this feature, you consent to sharing your order details with us through the WhatsApp platform. WhatsApp's own privacy policy governs data transmitted through their platform. We only use order information to fulfill your purchases.
3. How We Use Your Information
We use your personal information solely to: process and fulfill your orders, respond to inquiries and support requests, confirm table reservations, send occasional promotional emails (only if you subscribed to our newsletter - you can unsubscribe at any time), and improve our website and services.
4. Cookies & Analytics
Our website uses essential session cookies (e.g., to remember your cart contents and splash screen state). We may use anonymized analytics tools to understand visitor behaviour and improve our site. No personal data is shared with third-party advertisers.
5. Third-Party Services
We use Google Maps embeds on our contact page for location display. Google's privacy policy applies to any data collected by their embedded services. We do not sell, rent, or share your personal information with any other third parties.
6. Data Retention
We retain customer order records for up to 12 months for quality assurance and dispute resolution. Contact form submissions are retained for 6 months. You may request deletion of your data at any time by contacting us.
7. Your Rights
You have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, opt out of marketing communications, and lodge a complaint with relevant data protection authorities.
8. Contact Us
For any privacy-related questions or data requests, please contact us at: privacy@spunchybakery.com or through our Contact page. We will respond within 7 business days.